![]() Here’s how:įor Surface 2 and Surface 3, see Remove a SIM card from Surface 2 and Surface 3.įor Surface Go, Surface Pro (5th Gen), and Surface Pro X, see Insert a SIM into your Surface. If you still see the message, remove the SIM card tray and check that the card is seated properly in the tray. If you have just inserted the SIM card, wait at least 30 seconds to see if your Surface recognizes the SIM card. Contact your mobile operator for a replacement. If you still don’t see your mobile operator under Cellular, you likely need a new SIM card. ![]() Replace the SIM card tray with the logo side toward you, and slide it into your Surface, pressing it in slightly. Replace the SIM card in the tray, lining up the notches on the card and the tray. Avoid touching the metallic part of the SIM card.įor Surface Go 2, Surface Pro 7+, and Surface Pro X, see Insert a SIM into your Surface. If you still don’t see the option, try removing and reinserting the SIM card. If the cellular data on your Surface won’t turn on, see ”You can’t turn cellular data on” below. If you have already set up your Surface and don’t see a mobile operator listed, go to Start > Settings > Network & internet > Cellular, then see if Cellular data is turned off. For more info about how to connect to Wi-Fi, see Connect to Wi-Fi in Windows. You will be able to connect to cellular data once your Surface is set up. If you’re setting up a Surface for the first time and don’t see a mobile operator listed as an option on the Wireless screen, connect to a Wi-Fi network to complete the setup.
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